Disappointment is a reflection of someone’s ambition and need to get things done right. Sensitive people only get upset if they are emotionally connected to the situation, so be sure to find out what is upsetting them and why.
Sensitive souls tend to lack confidence and faith in their own abilities so give them the opportunities to gain the experience and success stories to build their self esteem in manageable or bite sized chunks.
Find out what they enjoy doing and why, what is driving them. Give them more of what makes them shine.
Empathy is a key leadership trait, as too is motivation so focus on those to get the sensitive ones on board.
Practice open communication, active listening and observation skills to make yourself more approachable.
Being approachable doesn’t mean that you are a walk over or not deserving their respect. (Richard Branson, Former President Obama and Adrienne Huffington have all exercised great compassion)
Everyone in your organisation deserves a career which is fulfilling, inspiring and challenging, it is your job as the leader to make that happen.
Successful souls are often the key to success, so pay attention, learn and take action
Be aware of the toxic personalities, don’t turn a blind eye, control them or say goodbye because your strong performers deserve to feel comfortable appreciated and accepted at work.
Preparing for a discussion with a sensitive soul – have tissues, water and tea available
Remember that when you are discussing their performance it is all about their role, their work, their results, not their personality or them as an individual.
Listen carefully to find out what they think they are good at and would like to do more of, then tune into why.
Make yourself approachable by sharing your lessons, emotions, mistakes – it will make you relatable, ream and authentic
Nobody wants to reach out for help, so be perceptive, watch carefully and make yourself available, approachable and accessible.
Don’t be aloof, we have all struggled, doubted, we all started at the bottom and have had bad days.