Names – top tips for remembering names

Have you ever been surprised – and impressed – that someone has remembered your name? MANTRA: I am good at remembering names because people are important to me and I enjoy speaking to people Here are my top tips for remembering people’s names: Make a...

Questions, questions, questions!

Do you ever get the feeling that people don’t really understand your questions? MANTRA: Questions are what keep us fresh, up to date and active in the pursuit of excellence in our industry. Never stop asking questions. Why doesn’t anybody answer me? Here...